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Patient Intake Coordinator - Healthcare - Call Center

at CVS Health

Posted: 3/27/2019
Job Status: On Call
Job Reference #: 886985BR

Job Description

Job Title :
Patient Intake Coordinator - Healthcare - Call Center
Job ID :
Location :
AZ - Phoenix
Street Address :
4601 E Hilton Ave
Category :
Administrative|Customer Service
Description :
Job Description
Coram/CVS Health is looking for a high-energy customer service professional to join our Phoenix team! This rewarding opportunity allows you to work closely with our patients and assist them with their refills of in-home IV therapies.

Verifies insurance eligibility and benefits of patients. Obtains verbal/written authorization for medical treatment from appropriate sources.
? Contacts patient to advise them of the order placed on their behalf, confirm all patient demographic information, communicate any financial responsibilities and/or additional information necessary for processing the order received, and promote Company product and services as appropriate.
? Processes information received from intake/service personnel.
? Ensures proper selection of information online to ensure timely delivery and appropriate revenue recognition for order.
? Maintains appropriate documentation received with order and conducts follow-up as applicable.
? Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action.
? Complies with and adheres to all regulatory compliance areas, policies and procedures, and best practices.
? Performs other duties and responsibilities as assigned.

With Coram/CVS Health, you'll have an exciting opportunity to utilize your healthcare and customer service experience with a team who are passionate about making a difference in patient’s lives. You can have an impact by providing the best care, education, and support to our patients, improving their overall quality of life!

Coram/CVS Health is a Fortune 7 company and national leader in the home infusion and enteral nutrition fields. The word "Coram" derives from the Latin word "cor," meaning "heart"... and our dedication to our customers is truly from the heart.

Do you want to learn more? Check out the videos below! or

Required Qualifications
Education or experience equivalent to a high school diploma.
? Minimum two years of related experience.
? Strong service orientation and customer service attitude.
? Effective verbal and written communications skills.
? Excellent detail orientation and time management skills.
? Proficiency with Microsoft business software.

Preferred Qualifications
*Two years related experience in Patient Intake, Insurance verification, or Medical Insurance.

Verifiable High School diploma or GED is required.

Business Overview
Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services. The integration of Coram into CVS Health enables the company to offer enhanced, comprehensive infusion services; expanded payer access; and a national network of more than 85 locations, including 65 ambulatory infusion suites. Providing infusion therapies and services to over 20,000 patients each month, Coram cares for patients through all phases of their healthcare continuum including clinical and compliance monitoring, and individual patient counseling. CVS Health, through our unmatched breadth of service offerings, is the nation’s largest pharmacy health care provider transforming the delivery of health care services in the U.S. Our energetic and service-oriented colleagues embrace fresh ideas, new perspectives, a diversity of experiences, and a dedication to service to meet the needs of the many people and businesses relying on us each day.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking Advice and Counsel

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!